Shipping Policy
At Home Kart, we are committed to delivering your orders safely, securely, and on time. Whether you’re ordering a few appliances or placing a bulk business order, we work with trusted logistics partners to ensure a smooth shipping experience across India.
Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
1. Delivery Coverage
We offer Pan-India delivery and ship products to most cities, towns, and serviceable locations across India.
If you’re unsure whether we deliver to your location, please contact our customer support team before placing your order.
2. Order Processing
All orders are processed after successful payment confirmation.
Our standard order processing time is:
- Standard Orders: 1–3 business days
- Bulk Orders (5+ Units): 2–5 business days (depending on product availability and order size)
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Shipping Time
Estimated delivery timelines may vary depending on your location.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 4–7 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery timelines are estimates and may vary due to unforeseen circumstances.
4. Bulk Orders
We specialize in bulk home appliance orders starting from just 5 units.
Large orders may require additional processing time due to:
- Product availability
- Quality checks
- Secure packaging
- Freight arrangements
- Multiple shipment coordination
Our sales team will keep you informed about the estimated dispatch and delivery schedule.
5. Shipping Charges
Shipping charges, if applicable, are calculated based on:
- Delivery location
- Product dimensions
- Weight
- Quantity ordered
The final shipping cost (if any) will be displayed during checkout or shared in your bulk quotation.
From time to time, we may offer free shipping promotions on eligible products or order values.
6. Order Tracking
Once your order has been dispatched, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Number
- Courier Details
You can use the tracking information to monitor your shipment until delivery.
7. Delivery Attempts
Our logistics partner will attempt delivery to the shipping address provided during checkout.
If the customer is unavailable, additional delivery attempts may be made according to the courier company’s policies.
Repeated failed delivery attempts may result in the shipment being returned to us.
8. Delivery Address
Please ensure that your shipping address is accurate and complete.
Include:
- Full Name
- Company Name (if applicable)
- Complete Address
- Landmark
- City
- State
- PIN Code
- Mobile Number
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
9. Inspection at Delivery
We recommend inspecting your package at the time of delivery.
If you notice:
- Damaged packaging
- Broken seals
- Missing items
- Wrong product
Please:
- Take clear photographs before opening the package.
- Notify the delivery representative if possible.
- Contact our customer support team within 48 hours of delivery.
Prompt reporting helps us resolve issues quickly.
10. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Government restrictions
- High order volumes
- Courier delays
- Remote delivery locations
We appreciate your patience in such situations and will keep you updated whenever possible.
11. Damaged or Lost Shipments
If your shipment arrives damaged or appears to be lost in transit:
- Contact us immediately.
- Provide your Order Number.
- Share photographs of the package (if damaged).
Our team will coordinate with the logistics partner to investigate and provide an appropriate resolution in accordance with our Return & Refund Policy.
12. Partial Shipments
In some cases, large or bulk orders may be shipped in multiple consignments due to:
- Product availability
- Warehouse locations
- Packaging requirements
If your order is shipped in multiple packages, you will receive tracking details for each shipment.
13. Delivery Acceptance
By accepting the delivery, you acknowledge that the package has been received in satisfactory condition unless otherwise noted at the time of delivery.
If you discover any issue after opening the package, please contact us within the applicable reporting period.
14. Order Cancellation Before Dispatch
Orders may be cancelled before they are dispatched.
If an order has already been shipped, it cannot be cancelled and will instead be subject to our Return & Refund Policy.
15. Business Hours
Our order processing and customer support teams operate during:
Monday – Saturday
9:30 AM – 6:30 PM
Orders received outside business hours will be processed on the next working day.
16. Contact Us
For questions regarding shipping, delivery, bulk orders, or order tracking, please contact us.
Email: support@homekart.com
Our Commitment
We are committed to delivering genuine home appliances quickly, securely, and efficiently. From careful packaging and timely dispatch to reliable nationwide delivery, our goal is to ensure that every order reaches you in excellent condition. Whether you’re purchasing for your home or placing a bulk business order, you can count on us for a dependable shipping experience every time.
