Return & Refund Policy

At Home Kart, customer satisfaction is our priority. We strive to provide genuine, high-quality home appliances from trusted brands. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products may be eligible for return if they meet the following conditions:

• The product is damaged during transit.
• You receive an incorrect product.
• The product has a manufacturing defect.
• The item delivered is incomplete or missing accessories.
• The return request is raised within the eligible return period.

To be eligible for a return:

• The product must be unused and in its original condition.
• All original packaging, accessories, manuals, warranty cards, and invoices must be included.
• The product should not show signs of misuse, installation, or physical damage caused after delivery.

2. Return Request Timeline

Customers must raise a return request within 7 days of receiving the product.

For products with manufacturing defects discovered after installation or use, customers may be covered under the respective manufacturer’s warranty. In such cases, service, repair, or replacement will be handled according to the manufacturer’s warranty terms.

3. Non-Returnable Products

Returns will not be accepted under the following circumstances:

• Products damaged due to improper handling or misuse.
• Products showing signs of wear, installation, or usage.
• Products without original packaging or missing accessories.
• Products returned without proof of purchase.
• Customized or special-order products (unless damaged or defective).
• Products with physical damage reported after the return window has expired.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

When submitting your request, please provide:

• Order Number
• Product Name
• Clear photographs of the product
• Images of the outer packaging
• A brief description of the issue

Our support team will review the request and assist you with a replacement or refund where applicable.

5. Return Approval Process

Once your return request is received:

1. Our customer support team reviews your request.
2. Additional information or photographs may be requested.
3. If approved, return instructions will be shared.
4. The returned product will be inspected after it reaches our warehouse.
5. Once inspection is complete, the replacement or refund process will begin.

Approval of returns is subject to verification of the product’s condition.

6. Refund Policy

Once your returned product has been received and successfully inspected, your refund will be processed.

Refunds are generally issued to the original payment method used during the purchase.

Depending on your payment provider, refunds may take 5–10 business days to reflect in your account after approval.

7. Replacement Policy

Eligible products may be replaced instead of refunded if:

• The item is defective.
• The wrong product was delivered.
• The product arrived damaged during shipping.

Replacement is subject to product availability.

If the same product is unavailable, we may offer:

• A similar product of equal value.
• Store credit.
• A full refund.

8. Bulk Orders

Since we specialize in bulk orders starting from 5 units, additional terms may apply to large or customized purchases.

Bulk order returns are evaluated individually based on:

• Order quantity
• Product condition
• Manufacturing defects
• Delivery issues
• Brand warranty policies

Customers are encouraged to contact our sales team before placing large-volume orders for complete return eligibility information.

9. Manufacturer Warranty

Many of the products available on our website are covered by the respective manufacturer’s warranty.

Warranty coverage may include:

• Manufacturing defects
• Functional issues
• Repair services
• Replacement of defective parts

Warranty terms, duration, and service procedures vary by brand and product.

Customers should retain their purchase invoice and warranty documentation for future reference.

10. Return Shipping

If the return is due to:

• Wrong product delivered
• Damaged product
• Manufacturing defect
• Seller error

The return shipping cost will generally be borne by Home Kart.

If the return is requested for any other eligible reason, return shipping charges may apply and will be communicated during the return approval process.

11. Order Cancellation

Orders may be cancelled before they are dispatched.

If your order has already been shipped, cancellation may not be possible. In such cases, customers may initiate a return after receiving the product, subject to this Return & Refund Policy.

Refunds for cancelled orders will be processed to the original payment method.

12. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider or card issuer.
• Processing times may vary depending on your financial institution.

If the refund is still not reflected after the expected period, please contact our customer support team with your order details.

13. Contact Our Support Team

If you have questions regarding returns, refunds, replacements, or warranty claims, our team is here to help.

Email: support@homekart.com

Customer Satisfaction is Our Priority

We are committed to providing a smooth shopping experience backed by genuine products, trusted brands, and responsive customer support. If an issue arises with your order, we’ll work with you to resolve it as quickly and fairly as possible while ensuring transparency throughout the return and refund process.